Work is more than physical activity—it includes planning and analysis before during and after. Policies and procedures that make sense are in place, properly administered, and consistently followed. Stakeholders optimize human and organizational performance (HOP) principles, tools, error traps, and methods.
- Pre-Task Review – Discussions of an activity right before it is performed to manage risks. Must be used after every “Scope Change” to adjust plan.
- Self Check – Conscious and deliberate focus of attention on intended action and expected response just before and while performing the task. A dynamic risk assessment that maintains situational awareness.
- Procedures that correctly determine “how to” are in place, make sense, and are followed. Stakeholders and End-users fully participate in development, implementation, and review of effectiveness.
- Place Keeping – Using the circle/slash method, clearly marking instructional steps being used to control a task to indicate the completion status of the step.
- Peer Check – A 2nd person checks the correctness of another person’s actions prior to, and while, the action being performed. Both persons are responsible for outcomes.
- Stop Work Authority – often preached, rarely practiced—lots of non-believers. Requires strong empowerment with practicing and proofing to reinforce. Document, publicize, and reward success stories. Post-Job Review after use of authority.