Accountability systems are rigorous to ensure expectations are clear, authority is appropriate, and consequences reinforce objectives. Auditing activities proactively assess how employees are influenced by organizational behavior.
- 12 Steps of AA
1. Understanding What is accountability? 2. Process How does it work here; are standards set? 3. Communications Understanding; acceptable and unacceptable risks 4. Responsibilities and Duties What am I expected to do; never condone 5. Acceptance Do I agree with expectations and risk tolerance? 6. Authority Do I have the power to control my destiny; start with self; STOP WORK? Coaching – “Own It” 7. Consequences What happens if I do, or if I don’t? enforcement 8. Performance Reviews When, who, how, why? 9. Candor Nothing but whole truth ALWAYS; self-reporting 10. Culpability How is fault determined; blame vs true cause 11. Just and Fair Consistent; mistake or violation; organizational weakness 12. Assessment Does this accountability process improve performance?
- Reward Recognition Reinforcement Incentives (RRRI)
Focus is on:
- preventative activity;
- safe behavior;
- means, not end—how results were achieved;
- exceeding expectations;
- performance improvements;
- hunting, finding, and destroying Normalized Drift;
- Injury rates—NEVER!
- Employee (EE) Engagement – Executives are employees, too. Clearly defined plans and strategies establish active participation, value-added contributions, and open communications with all stakeholders. With accountability for all. Recognition that everyone is respected and important. Helping those that need the most help, first.
- Plus/Delta Contacts – Interaction methods that establish standards, expectations, accountability, and values. Collaborative oversight via in-person contacts or structured conference calls used for positive reinforcement, corrective learning, and mutual understanding.
- Performance Appraisals
Plus/Delta philosophy guides assertive accountability strategy so that everyone knows where they stand at all times. Frequent conversations demonstrate a strong desire to improve as individuals, teams, and systems. Process is 360 degrees.